Which dates does the report include?
Today and the previous three calendar days in UTC. Today is still in progress. The report uses Clover's server payment creation timestamp, so dates can differ from your local time zone or Clover's business-day reporting.
Why are my sales zero?
There may be no completed payments in the selected merchant account during those four days, or refunds may have offset the sales. Pending, failed, voided, and explicitly uncaptured payments are excluded. Confirm the merchant account, then reload after Clover records a completed payment. Empty days remain zero; we do not substitute sample sales.
How are sales and refunds calculated?
Each included successful payment contributes its recorded amount minus associated successful refunds. Refunds reduce the original payment day's total. Refunds for payments outside the four-day window and credits that are not linked to a payment are outside this report. The app uses Clover's recorded amount fields without adding tax or tips again.
What do the mean and standard deviation mean?
The mean is the sum of the four daily net totals divided by four, including zero days. Population standard deviation describes how much those four totals vary around their mean. The chart shows both as horizontal reference lines.
What does my letter grade measure?
It measures how close the standard deviation is to the mean, using the distance abs(standard deviation − mean) / abs(mean). It does not measure sales growth, business health, or profitability. A higher grade means these two statistics are closer together, not that daily sales are more consistent.
| Distance | Grade |
|---|---|
| 0–10% | A |
| Over 10% through 20% | B |
| Over 20% through 35% | C |
| Over 35% through 50% | D |
| Over 50% | F |
Why does the grade say N/A?
A zero mean makes the relative-distance calculation undefined. The report still displays your daily totals and statistics, but no letter grade is assigned.
Can the report combine currencies?
No. Card payments use their recorded currency; other payments use the merchant's default currency. Mixed currencies or a currency the app cannot convert from minor units produce a clear error instead of a combined total. Contact yusuf@servc.io if you encounter this.
How do I refresh the report or change merchant?
Reload the page to retrieve a new report. To change merchant, log out and sign in with Clover again, selecting the intended account.
Why do I need to log in again?
App sessions last up to eight hours and end when the server restarts or you log out. Clover authorization can also expire or be revoked. Start a new login from the dashboard.
Can this app charge customers or issue refunds?
No. It reads sales information for reporting. Manage payments and refunds in Clover.
How do I get help or manage my data?
Visit Support or email yusuf@servc.io. See our privacy policy for data handling and deletion requests, and our terms of service for use of the app.