Contact support
Email yusuf@servc.io for help with Modlin Sales Grade. Support is provided by email. You can also use this address for privacy requests or to report a security concern.
Include the issue, the approximate time and your time zone, the error message, and the steps you tried. If you attach a screenshot, hide any sensitive account or customer information. Never send passwords, access tokens, client secrets, or full card numbers.
Get your first report
- Open the dashboard and select Log in with Clover.
- Sign in to Clover, select the merchant account you want to report on, and approve the requested read permissions.
- Return to the dashboard to see today and the previous three UTC days of completed payments, net of refunds.
You need an authorized Clover merchant account and completed payments in that period to see nonzero results. No separate Modlin password or additional hardware is needed.
No sales to show?
Check that you selected the correct merchant and have completed payments in the reporting period. Pending or voided payments are excluded, and fully refunded payments can leave a zero total. After Clover records a completed payment, reload the dashboard. See the FAQ for details about dates, refunds, and grades.
Login or report not loading?
Start a fresh login from the dashboard rather than reopening an old callback link. Allow the site's essential session cookie. If your connection has expired, log in again. If Clover is temporarily unavailable, wait and reload. A permissions error may need the app administrator to check Clover's read permissions; email us if it persists.
Disconnect or request deletion
Select Log out on your report to remove the current session. Remove or disconnect the app in Clover to withdraw its authorization. Email us for help or requests concerning support correspondence and other retained information. Details are in our privacy policy.